Kempsville rec center staff11/12/2023 ![]() REBECCA TOOK NO URGENCY TO ASK ANY OF THE NON-BLACK PARENTS TO LEAVE THE SIDE OF THE POOL AREA. He was way off to the side, not in the way just like every other parent. Rebecca said that the other parents all had compelling stories of them picking up their kids early and so she let them stay (that was a lie that she made up because she never spoke with them!) I guess that my husband should have told his sob-story, too and he would have never been asked to leave. I went back in after I got the go-ahead from my husband, but I only went to speak with Rebecca and to give my daughter a chance to have some more fun in the pool. Fortunately, he was fine with waiting outside but that should have never happened. My husband didn't say a peep and left, but he had the carseat tonight so I had to leave with our ride. My daughter and I left the swim lesson about 5 minutes early once I noticed what had occurred. So, she never approached any of the other parents who lacked melanin in their skin. She isn't the most presentable woman in the world, as she had on loose, jean shorts with her STAFF shirt. I know we are supposed to be in a post-racial society, but let me just make everyone aware that this woman only had the confidence to someone that she considered of lower-class than her. Rebecca only had the courage to speak to my husband and ask him to leave, but seemed nervous to approach any of the other FOUR parents that stood by in every outfit ranging from business clothes to jeans and loafers. My husband showed up some time after the lesson (about halfway through the 30 minute session) in his works clothes (Coca Cola Polo Shirt and grey, khaki shirts), like many other parents that come after work. ***Details: My 2 year old attended her swim session and I accompanied her. So, if she gets to keep her position at this facility, some improvements need to be made to her motives of how she decides to "police" people.*** I would love to remind her that there is only one race - the human race. ***Her approach to "policing" parents coming in the pool with the work clothes on, seems to follow a line too close to approaching only people that she feels superior to based on race. ![]() Margaret, but it is overshadowed by the distasteful interaction I had with Rebecca, who has a position of leadership that she does not uphold. My daughter attends a great class with Ms. Positive interactions with all the members of this facility are super important to keeping this place open. Rebecca is a woman who wears a blue, STAFF shirt and works in Aquatics. ![]() Rebecca is really bringing this place down. An organization is only as strong as their weakest link and Ms. I live about a mile from the recreation center and it is very convenient, but I will drive 30 minutes to get to a better facility, if needed. Gym memberships are getting cheaper and cheaper and they offer more amenities. Kempsville Rec Center, you have a beautiful facility but the front desk is a customer's first impression and sadly, they aren't doing you any favors. I don't expect hugs and a cup of cocoa but at least at the bare minimum, I expect a front desk to be able to provide basic information that was not made clear on the website. I had a couple of questions about the childcare hours and I was told, "Sometimes they are there and sometimes they aren't." Well what does that mean? Can you elaborate? She seemed so annoyed to be dealing with my 3 questions that I was really put off and it was clear that was all the info I was going to get out of her. ![]() I observed this with the people in front of me as well as myself. They act like you are taking up their very important time because they have walkie talkies to talk into and typing to type and they can't be bothered helping the needy folks that walk up to the counter. Then I went back to inquire about a family membership and the front desk ladies are so. She was not aware of the rule and it would have been nice for staff to at least offer her a chair to sit off to the side. Once, using a day pass, my elderly mother in law was asked to leave the swimming pool deck (she was watching my kids swim) because she didn't have on a swimsuit. The facility look so nice.īut every single time we have come in here, we have a poor experience. I was so excited for the renovation and was looking forward to getting a membership. ![]()
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